Last updated: 19 September 2026
Menopause Mastery respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how Menopause Mastery collects, uses, stores and protects personal information when you use our website, contact us, complete our symptom checker, request a symptom report, subscribe to communications or otherwise interact with us.
We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws relating to privacy and data protection. POPIA establishes minimum requirements for the lawful processing of personal information by public and private bodies.
1. Who we are
For purposes of this Privacy Policy, Menopause Mastery is the responsible party for personal information collected through this website.
References in this policy to “Menopause Mastery”, “we”, “us” or “our” refer to the person or legal entity operating Menopause Mastery.
2. What personal information we collect
The information we collect depends on how you use the website.
Contacting Menopause Mastery
When you contact us through the website or another communication channel, we may collect information such as:
- your name;
- email address;
- telephone number;
- the contents of your message;
- information you voluntarily provide about your circumstances or menopause experience; and
- any subsequent correspondence between you and Menopause Mastery.
Menopause symptom checker
When you use the Menopause Mastery symptom checker, you may provide responses concerning symptoms you are experiencing.
These responses may relate to your health, wellbeing and sexual health and may therefore constitute special personal information under POPIA.
The symptom checker currently processes your symptom responses for the purpose of:
- generating your personal symptom snapshot;
- grouping symptoms according to the severity levels you select;
- creating a printable report; and
- emailing the report to you when you request it.
Your individual symptom selections are not stored in the Menopause Mastery symptom checker database.
They are processed temporarily in order to generate and, where requested, send your report.
If you choose to email the report to yourself, the report content must necessarily be processed through the website and its email delivery systems. A copy may consequently be retained temporarily by hosting, email or communications service providers in accordance with their own technical and retention arrangements.
The emailed copy may also remain in your own email account until you delete it.
3. Information stored when you request a report
If you ask us to email your symptom snapshot to you, the system may retain:
- your email address;
- the date and time you gave consent;
- confirmation that the privacy consent checkbox was accepted;
- the wording or version of the consent statement that applied at the time;
- whether you separately opted into marketing communications;
- the page from which the report was requested;
- the date of your most recent report request; and
- the number of reports successfully sent to that email address.
We deliberately minimise the information stored by the symptom checker and do not use its database to retain your individual symptom answers.
4. Why we process your information
We may process your personal information for the following purposes:
- to provide information, resources and services requested by you;
- to respond to enquiries;
- to generate your symptom snapshot;
- to send your symptom report to the email address you provide;
- to keep an appropriate record of consent;
- to administer and secure the website;
- to diagnose technical problems and prevent misuse;
- to improve our services and website;
- to comply with applicable legal or regulatory obligations; and
- where you have separately agreed, to send you Menopause Mastery news, information, resources, events, services or other communications.
We will not use personal information collected for one purpose for an unrelated purpose unless we have an appropriate lawful basis to do so.
POPIA requires personal information to be collected for a specific, explicitly defined and lawful purpose and generally requires information not to be retained longer than necessary for that purpose.
5. Consent and the symptom checker
Participation in the Menopause Mastery symptom checker is voluntary.
Before emailing a symptom report, we require you to confirm that you consent to the processing necessary to provide that service.
Because your symptom responses may constitute special personal information, they are processed only for the purpose of providing the symptom-checking service and report you have requested.
You may choose not to provide your email address. You can still complete the checker and view your snapshot on screen without joining a mailing list.
6. Marketing communications
Consent to receive a symptom report and consent to receive marketing communications are treated separately.
Requesting your symptom report does not automatically subscribe you to marketing communications.
You will only be added to Menopause Mastery’s marketing communications where you separately choose to opt in.
You may withdraw your marketing consent or unsubscribe from marketing communications at any time by:
- using the unsubscribe option contained in an email; or
- contacting Menopause Mastery directly.
Withdrawing marketing consent does not affect the lawfulness of processing that took place before consent was withdrawn.
POPIA includes specific protections relating to unsolicited electronic communications and provides data subjects with rights concerning the processing of their personal information.
7. Contact forms
Our website provides forms that allow you to contact Menopause Mastery.
Information submitted through a contact form may include your name, email address, telephone number, message and any information you voluntarily choose to provide.
Please be aware that information about your health or personal circumstances that you voluntarily include in a message may be sensitive.
We use this information primarily to respond to your enquiry and provide the assistance or information you have requested.
8. Website security and spam prevention
The website may use security and anti-spam technologies to protect forms and services from abuse.
Our contact functionality currently uses Google reCAPTCHA. When reCAPTCHA is displayed or used, Google may process technical information relating to the visitor and device in accordance with Google’s applicable privacy terms.
We may also process technical information such as:
- IP address;
- browser and device information;
- request timestamps;
- security logs;
- referring pages; and
- information reasonably required to protect the website from fraud, abuse, spam or unauthorised access.
9. Cookies
Menopause Mastery may use cookies and similar technologies that are necessary for the operation, security and functionality of the website.
Third-party services embedded in or used by the website may also place or access cookies in accordance with their own privacy policies.
Where non-essential analytics, advertising or tracking technologies are introduced, Menopause Mastery will manage those technologies in accordance with applicable privacy requirements.
You can also control or delete cookies through your browser settings. Disabling certain cookies may affect some website functionality.
10. Who we may share information with
We do not sell your personal information.
Information may be made available to service providers where reasonably necessary for them to provide services to Menopause Mastery, including providers involved in:
- website hosting;
- WordPress hosting and maintenance;
- email and SMTP delivery;
- website security;
- spam prevention;
- backups;
- IT support; and
- other technology used to operate the website.
These providers may process information only to the extent necessary to perform the relevant service, subject to their contractual and legal obligations.
We may also disclose personal information where required by law, legal process or a lawful request from an authorised regulatory or law-enforcement body.
11. International processing
Some service providers used by Menopause Mastery may operate infrastructure or process information outside South Africa.
Where personal information is transferred outside South Africa, we take reasonable steps to ensure that the transfer is handled in accordance with POPIA and that appropriate safeguards are in place.
POPIA regulates the flow of personal information across South Africa’s borders.
12. How long we keep personal information
We retain personal information only for as long as reasonably required for the purpose for which it was collected, or for another period where retention is permitted or required by law.
In particular:
Symptom answers:
Individual symptom selections are not intentionally retained in the checker database after the report-generation process.
Email and consent records:
We may retain your email address and the associated consent record for as long as reasonably necessary to demonstrate the consent you provided, administer the service and comply with applicable legal obligations.
Marketing records:
Where you opt into communications, we may retain your contact information until you unsubscribe, withdraw your consent or the information is no longer required.
Contact enquiries:
Correspondence may be retained for a reasonable period where necessary to deal with your enquiry, maintain appropriate business records or meet legal obligations.
Once information is no longer reasonably required, it will be deleted, destroyed or de-identified where appropriate.
13. Security
We take reasonable technical and organisational precautions to protect personal information against:
- loss;
- misuse;
- unauthorised access;
- unauthorised disclosure;
- alteration; and
- destruction.
These measures may include access controls, website security systems, software updates, secure hosting, restricted administrative access and appropriate backup procedures.
However, no website, email system or method of electronic transmission can be guaranteed to be completely secure.
14. Your rights
Subject to applicable law, you may have the right to:
- ask whether we hold personal information about you;
- request access to your personal information;
- request correction of inaccurate or outdated information;
- request deletion or destruction of information where appropriate;
- object to certain processing;
- withdraw consent where processing is based on consent;
- ask us to stop sending marketing communications; and
- lodge a complaint with the Information Regulator.
POPIA provides mechanisms for data subjects to request correction or deletion of personal information and to object to certain processing.
To exercise any of these rights, contact:
Email: [INSERT PRIVACY EMAIL]
Information Officer: [INSERT NAME]
We may need to verify your identity before providing access to, correcting or deleting personal information.
15. Complaints
If you have a concern about the way Menopause Mastery processes your personal information, please contact us first so that we have an opportunity to address it.
You also have the right to contact the Information Regulator (South Africa).
At the date of this policy, the Information Regulator lists the following contact details:
Information Regulator (South Africa)
Woodmead North Office Park
54 Maxwell Drive
Woodmead
Johannesburg
Telephone: 010 023 5200
Email: enquiries@inforegulator.org.za
The Information Regulator is the independent body established under POPIA and administers privacy-related regulatory functions in South Africa.
16. Medical disclaimer
The Menopause Mastery symptom checker is intended as a personal awareness and symptom-tracking tool.
It is not a diagnostic tool, does not provide a medical diagnosis and is not a substitute for consultation, diagnosis or treatment by an appropriately qualified healthcare professional.
The results should not be interpreted as confirmation that you have any particular medical condition.
If you are concerned about symptoms or your health, you should seek advice from an appropriately qualified healthcare professional.
17. Links to other websites
The Menopause Mastery website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of a third-party service before providing it with personal information.
18. Changes to this Privacy Policy
We may update this Privacy Policy where our services, technology, legal obligations or data-processing practices change.
The latest version will be published on this website together with its effective or “last updated” date.
Where a material change affects the way we use information for which consent was previously obtained, we will take appropriate steps to notify affected users or obtain further consent where required.
19. Contact us
Questions, requests or concerns regarding this Privacy Policy or the processing of your personal information can be directed to:
Menopause Mastery
Information Officer: Moira Mirtle
Email: moira@menopausemastery.co.za